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Fitness On-Demand – Frequently Asked Questions

How do I send a questions to Total Health HQ?
Login to the web or mobile version and choose ASK a Support Question. This provides us with information to access your account and answer quickly.

How do I subscribe?

Create an account if you haven’t already, then:

From your computer browser, go to the Subscriptions screen and click Subscribe for Plus. Choose monthly or yearly, enter your details and process the subscription. Access will be immediate on all platforms.

From your iOS or Android device, go to the Subscriptions screen and choose the access level, monthly or yearly, enter your details and confirm.

All subscriptions are auto-renewing. See the question below for managing your account after subscribing.

How do I manage my account to turn-off or turn-on the auto-renew?

Don’t worry, you control your own account at all times:

-If you subscribed on your iOS device, turn off or on Auto-Renew in your iTunes account, under manage subscriptions. Your iTunes account can be accessed using the iTunes app or iTunes on your computer.

-If you subscribed on the Web or Android, login from your computer browser, choose Subscriptions from the Account menu on the top-right and subscribe or cancel there.

How much does Fitness On-Demand cost?
Fitness On-Demand on the web and in the U.S. App Store and U.S. Google Play mobile apps are $14.99 per month  This is a recurring subscriptions and can be turned on/off (see question above).

How do I reset my password?
If you’re not logged in, choose Login, then choose Forgot/Reset Password. Enter your registered email address and you’ll get a temporary one or a reset link.

How do I send a questions to Total Health HQ?
Login to the web or mobile version and choose ASK a Support Question. This provides us with information to access your account and answer quickly.

How do I subscribe?

Create an account if you haven’t already, then:

From your computer browser, go to the Subscriptions screen and click Subscribe for Plus. Choose monthly or yearly, enter your details and process the subscription. Access will be immediate on all platforms.

From your iOS or Android device, go to the Subscriptions screen and choose the access level, monthly or yearly, enter your details and confirm.

All subscriptions are auto-renewing. See the question below for managing your account after subscribing.

How do I manage my account to turn-off or turn-on the auto-renew?

Don’t worry, you control your own account at all times:

-If you subscribed on your iOS device, turn off or on Auto-Renew in your iTunes account, under manage subscriptions. Your iTunes account can be accessed using the iTunes app or iTunes on your computer.

-If you subscribed on the Web or Android, login from your computer browser, choose Subscriptions from the Account menu on the top-right and subscribe or cancel there.

How much does Fitness On-Demand cost?
Fitness On-Demand on the web and in the U.S. App Store and U.S. Google Play mobile apps are $14.99 per month  This is a recurring subscriptions and can be turned on/off (see question above).

How do I reset my password?
If you’re not logged in, choose Login, then choose Forgot/Reset Password. Enter your registered email address and you’ll get a temporary one or a reset link.

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